If your medical cannabis clinic closes or changes

First establish what has actually changed.

A trading name disappearing does not always mean the clinical provider has ceased operating. A service may merge, change ownership, move registration or transfer patients to another legal provider. Check the clinic's own notice and the relevant healthcare regulator record before assuming what the change means.

• Save any closure, merger or transfer notice you receive.
• Identify the legal provider name, not only the brand.
• Ask who now controls your clinical record and how patients can contact them.
• Ask separately what happens to prescriptions already written and sent to a pharmacy.

Get your records organised early.

You have a right to ask an organisation for copies of personal information it holds about you. The ICO calls this a subject access request (SAR). Organisations normally have one month to respond once they have what they reasonably need to identify you and locate the information. Complex requests can sometimes take longer, but the organisation should explain that.

A simple records request

State that you are requesting access to your personal data and be specific about what you need. Include enough identifying information for the provider to locate your record. A third party can act for you where they have appropriate authority.

Reduce the chance of a preventable prescription gap.

There is no universal UK rule promising that a new private clinic will assess a transferring patient within a particular number of days. A new prescriber still needs to complete its own clinical and legal checks. Start the process as soon as a material service change is confirmed.

1. 1
   Check current supply and outstanding prescriptions.

   Know what has already been prescribed, what the pharmacy has received and what has not yet been issued.

2. 2
   Contact the dispensing pharmacy separately.

   The pharmacy can explain the status of a prescription it already holds, but it cannot become the replacement prescribing clinic.

3. 3
   Shortlist a new regulated provider.

   Confirm transfer requirements, record requirements, appointment availability and total fees directly.

4. 4
   Give the new clinic accurate records.

   Do not ask a new provider to continue treatment blindly; continuity still requires an appropriate clinical assessment.

Patterns GreenGuruAI has seen in directory work.

Without naming individual services, recurring public-record patterns include brands changing their underlying provider arrangements, registration details moving, clinics changing commercial ownership and patients needing to establish which organisation now holds responsibility. The practical lesson is the same: keep your own evidence trail and verify the legal provider rather than relying only on the brand name.

If nobody is responding.

Keep a dated record of contact attempts. If you cannot establish who holds your records, the ICO can explain data-rights routes. If you are concerned that a regulated healthcare service has closed or changed in a way that creates a safety concern, use the relevant healthcare regulator's feedback route. For an immediate clinical problem, use an appropriate NHS urgent-care route rather than waiting for an administrative transfer.